Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

• Business contact information, such as your name, company, job title, email address, and telephone number.
• Inquiry information, including service interests, operational needs, preferred contact method, and information you choose to include in a message.
• Consultation and scheduling information submitted through our booking provider.
• Communications and records of correspondence with SCH.
• Information supplied during a business relationship, subject to the applicable agreement and client instructions.

Information collected automatically

• Device and browser information, IP address, approximate location derived from IP address, operating system, and language settings.
• Website activity, such as pages viewed, links selected, referring pages, date and time of access, and session information.
• Cookie identifiers, analytics information, and conversion or campaign information where applicable.
• Security and diagnostic information used to maintain website availability and investigate misuse.

Information from other sources

We may receive business contact information from referrals, publicly available professional sources, clients, service providers, or organizations that reasonably believe you may be interested in our services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and communicate about requested services.
• Schedule consultations and manage prospective-client communications.
• Evaluate operational requirements, prepare proposals, and administer engagements.
• Provide, coordinate, support, and improve our services.
• Operate, analyze, secure, and improve our website and communications.
• Measure website performance, campaign effectiveness, and conversion activity.
• Maintain business records, enforce agreements, and protect legal rights.
• Detect, investigate, and address fraud, misuse, security events, or technical problems.
• Comply with applicable laws, lawful requests, and regulatory obligations.

Where required, we rely on consent for particular uses. In other circumstances, we may process information to respond to your request, perform a contract, meet legal obligations, or pursue legitimate business interests consistent with applicable law.

3. How We Disclose Information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Authorized personnel and support teams who require the information to perform assigned responsibilities.
• Service providers supporting website hosting, forms, email, scheduling, analytics, security, document management, communications, and business administration.
• Professional advisers such as legal, accounting, insurance, or compliance advisers.
• Business transaction participants in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate safeguards.
• Government authorities or other parties when required by law, legal process, or a good-faith need to protect rights, safety, security, or property.
• Other parties at your direction or with your consent.

We do not knowingly sell personal information for money. Certain analytics, advertising, or conversion technologies may be treated as “selling,” “sharing,” or targeted advertising under some state privacy laws even when no money changes hands. Where applicable, individuals may exercise available opt-out rights as described below.

Mobile and SMS information

If SCH offers an SMS program and you separately opt in, mobile numbers, SMS consent records, and opt-in data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help deliver messages and only as necessary to operate the program, comply with law, or protect rights and security.

4. Cookies, Analytics, and Similar Technologies

Our website may use cookies, tags, pixels, local storage, and similar technologies to operate the site, remember preferences, understand website use, maintain security, and evaluate marketing performance. These technologies may be provided by SCH or third-party service providers, including website, analytics, scheduling, and conversion-measurement providers.

You may control cookies through your browser settings. If a consent or cookie-preference tool is displayed on our website, you may also use that tool. Blocking some technologies may affect website functionality. Browser “Do Not Track” signals are not uniformly recognized; where required by applicable law, we will process legally recognized opt-out preference signals.

5. Healthcare Information and HIPAA

SCH supports healthcare organizations but is not a healthcare provider through this public website. This Privacy Policy is not a HIPAA Notice of Privacy Practices and does not describe a healthcare provider’s uses and disclosures of patient information.

When SCH performs services for a HIPAA-regulated client and creates, receives, maintains, or transmits protected health information on that client’s behalf, applicable responsibilities are governed by the client’s instructions, the services agreement, any required business associate agreement, and applicable law. Public website forms and general business email should not be used to submit PHI or patient information.

If you are a patient seeking information about your medical records or privacy rights, contact the relevant healthcare provider directly.

6. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable law, you may have the right to request:

• Confirmation of whether we process your personal information.
• Access to or a copy of certain personal information.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Information about categories of personal information collected, used, or disclosed.
• Opt-out of certain sales, sharing, targeted advertising, or profiling activities.
• Restriction of or objection to certain processing.
• Withdrawal of consent where processing is based on consent.
• Non-discriminatory treatment for exercising applicable privacy rights.

To submit a request, email info@supportcentralhub.com with the subject “Privacy Request” or call +1 (646) 856-4074. Describe your request and the state in which you reside. We may need to verify your identity and authority before acting on a request. Authorized agents may be required to provide evidence of authorization. We will respond within the period required by applicable law.

You may unsubscribe from non-transactional marketing emails by using the unsubscribe mechanism provided in the message or contacting us. If you opt in to SMS messages, you may opt out by replying STOP to an applicable message.

7. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, secure configurations, vendor management, personnel training, and encryption where appropriate.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, uninterrupted systems, or that unauthorized parties will never defeat safeguards.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business and legal records, resolve disputes, enforce agreements, protect security, and comply with applicable requirements. Retention periods vary according to the type of information, the context in which it was collected, contractual obligations, operational needs, and legal requirements.

When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it, subject to technical and legal limitations.

9. Children’s Privacy

Our website and services are directed to businesses and adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information to us, contact us so we can review and address the matter.

10. Third-Party Websites and Services

Our website may link to third-party websites or services, including consultation-scheduling platforms. Their privacy practices are governed by their own policies. SCH is not responsible for the privacy, security, or content of third-party services.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technologies, or legal requirements. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through another appropriate method.